Definitions
Our products fall into two categories which have different cancellation requirements. If you are unsure which category your item is under, please don’t hesitate to contact us and ask for more information.
Made To Order Items
All of our products are made to order unless otherwise stated on the product page as ‘In Stock’
These items can not be cancelled as they will have entered the production phase in the factory. You can contact us within 24 hours of placing the order and request a cancellation, whereby we will contact the factory on your behalf and try our best to see if this is possible.
Due to the nature of made to order items, it is your responsibility to ensure any order placed online is correct before payment.
Stock Items
These are items that those that show ‘In Stock’ on our product pages.
Standard stock items can be cancelled within 14 days as per your rights, and must be done in writing to sales@hsestore.co.uk
Damaged Goods
The following steps are a guide to take for us to gain the necessary evidence, so that we can provide you with the best service possible
- Upon delivery of goods, check for damages
- If damage is found you can refuse delivery of the goods
- Take good quality photos of the damage and send to use via email at sales@warehouseladders.co.uk
- In your email please state your delivery number, name and address and goods on the order
If you do not follow the above steps it can be very difficult for us to proceed with your claim and get the items replaced or refunded.
